Accessibility at Labatt Breweries of Canada

Accessibility at Labatt Breweries of Canada


Labatt’s Multi-Year Accessibility Plan


Providing Goods and Services to People with Disabilities Labatt Breweries of Canada is committed to excellence in serving all customers and other visitors, including those with disabilities.

Communication We will communicate with people with disabilities in ways that take their disability into account.

Assistive Devices We will ensure that our employees are trained and familiar with various assistive devices that may be used by visitors with disabilities while visiting our offices.

Service Animals We welcome service animals that accompany people with disabilities. Service animals are free to access all areas of our premises that are open to the public. Because Labatt produces beverage products, special arrangements may be required in areas where the brewing and packaging of beverages is conducted.

Support Persons A support person accompanying someone with a disability is permitted the same access to our facilities as the person they are accompanying. We will post notices to this effect on our premises.

Notice of Temporary Disruption We will notify visitors with disabilities if there is any temporary disruption in access to our facilities. A clearly posted notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

Training for Staff Labatt will train its employees, volunteers, contractors’ personnel and others who deal with the public, including:

  • receptionists;
  • office services staff;
  • building security;
  • human resource managers;
  • executive members;
  • senior management team; and
  • occupational health nurses.
Labatt will train new employees during their orientation and train all employees when changes are made to our plan.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of our Ontario Accessible Customer Service Plan;
  • Labatt’s plan related to our Ontario Accessible Customer Service Plan;
  • Interacting and communicating with people with various types of disabilities;
  • Interacting with people with disabilities who use an assistive device or require the assistance of a service animal or a support person;
  • The use of equipment that may help provide goods or services to people with disabilities; and
  • Procedures to follow if a person with a disability is having difficulty accessing Labatt’s facilities.

Feedback Process Customers may provide feedback regarding Labatt services to people with disabilities by calling our toll-free number at 1-800-667-7100. All feedback will be directed to the Labatt’s Human Resources Manager and/or Security Manager. We will respond to any queries within seven days, following Labatt’s complaint management procedures.

Modifications to this or other policies Any Labatt policy that does not respect and promote the dignity and independence of people with disabilities will be modified or discontinued.